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AP Vending Group ("AP Vending", "we", "us") is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use and handle personal information through the AP Vending Supplies online store (the "Portal").
1. Information Collected
We collect personal and business information that you provide when using the Portal, including when creating an account, placing an order or contacting our team.
2. Account and Order Information
This may include your full name, business name, email address, phone number, delivery address, order details and communication with our team.
3. Payment Information
Payment information may be processed by Shopify, payment gateways and other authorised providers. AP Vending does not store full credit card or payment card details on our own systems. Payment processing is handled by secure third-party providers in accordance with their own privacy and security standards.
4. Website Usage Information
We may collect information about how you use the Portal, including browsing activity, device information, IP address and interaction with pages and features. This helps us improve the Portal and provide better service.
5. Cookies
The Portal uses cookies and similar technologies to operate effectively, remember preferences and analyse usage. You can manage cookie settings through your browser. Disabling certain cookies may affect Portal functionality.
6. How Information is Used
We use collected information to:
- Process and fulfil orders
- Provide customer support
- Communicate about orders, products and account matters
- Improve the Portal and our services
- Comply with legal obligations
7. Order Processing
Your information is used to process orders, arrange delivery and manage your account. Order details may be shared with delivery providers and logistics partners as necessary to fulfil your order.
8. Customer Support
Information you provide when contacting our team is used to respond to enquiries, resolve issues and provide product and planogram guidance.
9. Marketing Communications
With your consent, we may send you updates about new products, promotions or service information. You can unsubscribe from marketing communications at any time.
10. Service Providers
We engage trusted service providers to support the operation of the Portal, including hosting, analytics, delivery and payment processing. These providers handle information in accordance with their own privacy policies and applicable laws.
11. Shopify and Payment Providers
The Portal is hosted on the Shopify platform. Shopify processes certain data on our behalf, including order and transaction information. Payment information is processed by Shopify and authorised payment gateways. Their privacy practices are governed by their respective privacy policies.
12. Data Security
We take reasonable steps to protect personal information from unauthorised access, misuse or disclosure. However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute data security.
13. Access and Correction
You may request access to the personal information we hold about you and ask that it be corrected if inaccurate. Contact us using the details below to make a request.
14. Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations and resolve disputes. [Confirm specific retention periods with your legal advisor.]
15. International Data Handling
Some service providers may process or store data outside of Australia. By using the Portal, you acknowledge that your information may be handled by providers operating in other countries, subject to applicable privacy laws.
16. Privacy Enquiries
If you have questions about this Privacy Policy or how we handle your personal information, please contact the AP Vending team or email hello@apvending.com.au.
17. Policy Updates
We may update this Privacy Policy from time to time. Updated policies take effect upon publication on the Portal. Continued use of the Portal after changes constitutes acceptance of the updated policy.