Who can order from AP Vending Supplies?
AP Vending Supplies is a business ordering portal for approved AP Vending hosts and operators. If you operate vending machines through AP Vending, you can use this portal to order products for your machines.
Are products sold individually or by the carton?
Products are typically sold by the carton. Pack sizes are displayed on each product listing. Please check the product description for specific pack quantities.
Are prices inclusive of GST?
Prices displayed on the portal are shown in Australian Dollars (AUD). GST is applied at checkout where applicable. [Confirm GST treatment with your accountant or the AP Vending team if unsure.]
Where does AP Vending deliver?
Delivery is available to approved AP Vending host and operator locations. Delivery areas and zones may vary based on your location and arrangement with AP Vending. [Contact the AP Vending team to confirm delivery availability for your location.]
How long does delivery take?
Delivery timeframes depend on your location, order size and product type. [Specific delivery timeframes to be confirmed.] Please refer to our Delivery Information page for more details.
Can I request a specific product?
Yes. If a product you need is not currently listed, you can submit a request through our Product Request page. Submitting a request does not guarantee that the product will be stocked.
Can AP Vending help select products for my machine?
Yes. The AP Vending team can assist approved hosts and operators with product selection tailored to your machine type and location. See our Planogram and Product Support page for more information.
Can AP Vending assist with planograms?
Yes. AP Vending can provide planogram guidance and product layout recommendations to help you make the most of your vending machine capacity. Request planogram support to get started.
What should I do if an item arrives damaged?
If an item arrives damaged or incorrect, please contact the AP Vending team as soon as possible. Provide your order number, a description of the issue and photos of the item and packaging. See our Refund and Returns Policy for full details.
What happens if a product is unavailable?
If a product is unavailable at the time of ordering, AP Vending will notify you and where possible offer an alternative. Orders may be adjusted or partially fulfilled where products are out of stock.
How do I contact AP Vending about an order?
You can contact the AP Vending team through our Contact Us page or by emailing hello@apvending.com.au. Please include your order number and a description of your enquiry.