Last updated: [Date to be inserted]
Australian Consumer Law Rights
Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law, including rights to a refund, repair or replacement where goods are faulty, not as described or unfit for purpose.
Incorrect Items
If you receive an item that is different from what you ordered, please contact the AP Vending team as soon as possible. We will arrange a replacement or refund for the incorrect item.
Damaged Items
If an item arrives damaged, please contact us promptly. Provide your order number, a description of the issue and photos of the item and packaging. We will assess the issue and arrange a replacement or refund where appropriate.
Faulty Products
If a product is faulty or defective, you may be entitled to a refund, repair or replacement under the Australian Consumer Law. Please contact us with details of the fault, including photos and batch or expiry information where relevant.
Missing Items
If an item is missing from your order, please contact us within [timeframe to be confirmed] of receiving your delivery. Provide your order number and details of the missing item so we can investigate and resolve the issue.
Change of Mind Returns
Change of mind returns may not be accepted for food, beverages, chilled goods, perishable products or opened products, subject to Australian Consumer Law. If you have a specific concern, please contact the AP Vending team to discuss.
Perishable and Chilled Products
Due to the nature of perishable and chilled products, returns may not be accepted unless the product is faulty, damaged or incorrect. Please store products appropriately upon receipt and check expiry dates on delivery.
Opened Products
Opened products cannot be returned unless they are faulty or defective. This does not affect your rights under the Australian Consumer Law.
Product Storage
Customers are responsible for storing food and beverages according to manufacturer requirements. AP Vending is not responsible for product deterioration caused by improper storage.
Return Approval Process
All return requests must be approved by the AP Vending team before being processed. Please do not return products without prior approval.
Evidence Required
To help us process your request quickly, please provide:
- Order number
- Description of the issue
- Photos of the item and packaging
- Batch number or expiry date where relevant
Reporting Timeframes
Please report any issues with your order as soon as possible. [Confirm specific reporting timeframes with your legal advisor.]
Refund Methods
Approved refunds will be processed using the original payment method or as otherwise agreed with the AP Vending team. [Confirm refund processing timeframes.]
Replacement Products
Where a product is damaged, incorrect or faulty, AP Vending may offer a replacement product where available. If a replacement is not available, a refund will be provided.
Delivery Charges
Delivery charges for approved returns will be handled on a case-by-case basis. [Confirm policy on return shipping costs.]
Contact Information
To request a return or refund, please contact the AP Vending team or email hello@apvending.com.au. Include your order number and details of the issue in your enquiry.